Legacy's standard warranty for UDSS Series of products provides that the hardware components shall be free from defects in material and workmanship for a period of five (5) years from date of receipt of the product(s) by customers (i.e. the end-user customer). This warranty is contingent upon proper use of the product(s) in the application for which it was intended and does not cover product(s) that were modified without prior written approval or that were subjected by the customer to unusual physical or electrical stress.

Legacy warrants the UDSS Series of products for a period of five (5) years from the date of receipt at the customer as long as the customer’s version of the software/firmware component(s) of each product(s) is no more than two (2) levels below the currently shipping software/firmware revision level. Legacy warrants that the product(s) will conform to the applicable published specifications and will use reasonable efforts to remedy any such non-conformance which is reported, in writing, within the warranty period.

Legacy recognizes the important and critical role that disk data storage devices represent in organization’s information technology infrastructures. As a leading manufacturer and provider of data storage technologies, has instituted a Rapid Replacement Parts Program. This program was initiated with the express purpose of minimizing customer’s downtime due to component failures.

During the five (5) year warranty period, Legacy will replace any failed component(s). Upon notification of a failure, Legacy’s Technical Support Services will contact the customer, if required, and diagnose the problem. Any required replacement component(s) will be immediately shipped to the customer. Depending on the time of day that the problem is reported, replacement components could arrive at the customer site, be installed and verified, all on the same day. At the very least, next day problem resolution is achieved. Only after the customer is up and operational, are the failed components returned to Legacy. No waiting for the failed parts to be received at Legacy’s facility in order for the customer to serviced, tested, and put back on-line. Freight charges for replacement components delivered to the customer are paid for by Legacy. Freight charges for returning components due back to Legacy’s Markham, Ontario facility are the responsibility of the customer.